Warranty Policy
Last updated: December 8, 2025
At Fereps.com (operated by Smart Decision UK LTD), we stand behind the quality of our products. This Warranty Policy explains the coverage, limitations, and process for warranty claims.
Warranty Coverage
- All products purchased from Fereps.com come with a 1-year limited warranty.
- The warranty covers manufacturing defects, faulty materials, or workmanship issues.
- If a product fails under normal use during the warranty period, we will repair, replace, or refund the item at no additional cost.
What Is Not Covered
This warranty does not apply to:
- Damage caused by misuse, accidents, or unauthorized modifications
- Normal wear and tear
- Products used outside their intended purpose
- Items purchased from unauthorized sellers
How to File a Warranty Claim
- Contact Us: Email info@fereps.com with your order number, product details, and a description of the issue. You can also reach us by phone at +44 74 1862 6774 or via our contact form Here.
- Provide Evidence: Photos or videos may be requested to verify the defect.
- Return the Item: If required, ship the product back to us following the instructions provided by our support team.
- Resolution: Once inspected, we will repair, replace, or issue a refund according to the warranty terms.
Warranty Period
- The warranty period begins on the date of delivery.
- Replacement items are covered for the remainder of the original warranty period.
Legal Rights
This warranty is in addition to your statutory rights under consumer protection laws. Nothing in this policy limits your legal rights.
Contact Information
- Store Name: Fereps.com (operated by Smart Decision UK LTD)
- Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
- Email: info@fereps.com
- Phone: +44 74 1862 6774
- Customer Service Hours: Monday – Sunday: 9:00 AM – 8:30 PM (GMT+1)
- Response Time: We strive to get back to you in 1 business day.